Our Policies

FOR TATA PRAVESH

In case the order has been placed as a part of the ‘Lockdown Sale’ offer,

1. The order cannot be returned

2. The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered.

3. Tata Pravesh Warranty terms apply to the order: 1 year warranty on manufacturing defects and 1 year warranty on accessories as passed on by the manufacturer

FOR TATA AGRICO

At Agrico, we are committed to providing high-quality products and ensuring customer satisfaction. If you receive a damaged product, we offer a return/replacement under the following terms:

1. Eligibility for Replacement:

- The product is eligible for replacement only if it is found to be damaged upon delivery.

- Non-damaged products do not qualify for replacement under this policy.

2. Return/Replacement Window:
 - The replacement request must be made within 7 days from the date the delivery is marked as completed.

- Any replacement requests submitted after this 7-day window will not be accepted.
3. Process for Return/Replacement:
   - To initiate a return/replacement request, the customer must provide the following:

- Proof of purchase (order number or invoice).

- Clear images or videos of the damaged product showing the issue.

- Once the claim is verified, a replacement will be processed at no additional cost.

4. Non-Eligibility:
  - Products that are damaged due to misuse, improper handling, or any reason other than delivery damage are not eligible for return/replacement.

- Requests made after 7 days of delivery will not be entertained.
5. Additional Information:
   - Agrico reserves the right to inspect the product before approving the return/replacement.

- Replacements are subject to product availability. In case the product is out of stock, an appropriate solution will be provided.

FOR TISCOBUILD

Credit note will be given for breakage exceeding 3% on delivery at customer site (In case, breakage is 4%, credit note will be issued for 1% to the customer)

For Tata Pravesh

The order can be cancelled by the customer within 24 hours of placing the order or before the order is dispatched by our channel partner, whichever is earlier. The amount will be transferred to customer’s bank account (through which the payment was made) after deducting the applicable standard payment gateway transaction charges

If the cancellation request is placed after 24 hours or after the order is dispatched by our channel partner, the request will be rejected and the customer shall take the material

In case the cancellation request has been accepted, the amount will be transferred to customer’s bank account within 10 working days

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged, the said amount will be reversed back in your Bank Account.

For TiscoBuild

Cancellation would be applicable before order dispatch only.

Please Click here to view our Cookies Policy.

We understand that certain individuals have been luring the public by offering company's Distributorships and Dealerships in connection with sales of Tata Steel Limited (TSL) products at a highly discounted rate and demanding advance money in the process. They illegally use the Trademark and logo of Tata Steel's and its group companies brands such as Tata Tiscon, Tata Structura, Tata Wiron, Tata Pravesh, Tata Shaktee, Tata Agrico, Durashine, Tata Steel Aashiyana and claim to be TSL's authorized representatives.

Please note that TSL does not offer to sell its products through SMS, Whatsapp, Calls, Emails or through any Social Media and never asks customers to make any advance payment for the same, via net banking or otherwise.
Please do not trust these individuals and if you are approached by anyone offering TSL's products through any of the mediums, seeking advance money in their bank account, please report the incident to the nearest Authorized Distributor or at the company's Toll Free No. 1800 108 8282.
For any queries or assistance, please dial our Toll Free No. 1800 108 8282 or visit our official website at https://aashiyana.tatasteel.com/

The Data, Audio, Video, Designs, references, views, opinions etc. (referred as Entry) expressed in this web portal and app are solely those of the respective data provider in their private capacity and do not any way represent the entry of Tata Steel Limited.

Tata Steel Limited assumes no responsibility for the accuracy, content, completeness, legality, or reliability of the entry contained on this web portal and app.

The Designs published in this website are not final and are not meant for direct use, these are made only for taking inspiration and it is necessary to take expert advice for the same.

The listing of architects/engineers/mason/dealers/civil contractors on this website is a free listing for them and Tata Steel has not received any fees / charge for such listing.We strongly recommend you to take expert advice and to apply your discretion before availing the services of the service provider such as Architects, Masons, Fabricators, Painters etc.

The material published on this website is intended for general information only and is not legal or other professional advice. Any opinions expressed in this material do not necessarily represent the views of the Tata Steel.

While care and consideration has been taken in the creation of the material on this website, we do not warrant, represent or guarantee that the material published on this website is in all respects accurate, complete and current. To the extent permitted by law, we exclude any liability, including any liability for negligence, for any loss or damage arising from reliance on material on this website.

Copying any of the information/ designs etc. from the website is strictly prohibited.

In no event shall Tata Steel Limited be liable for any special, direct, indirect, consequential, or incidental damages and/or any damages whatsoever, in connection with the contents of the respective data provider.

Tata Steel will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or downloading of any material posted on it, or any website linked to it

Links from the Site

This site contains links to sites outside www.tatasteel.com. Tata Steel is not responsible for the content of any third-party website to which links are provided from this website. Any links to websites are provided for your information and convenience only. Tata Steel does not endorse or control these websites and cannot guarantee that material on those sites is in all respects accurate, complete and current. Neither Tata Steel nor its officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it.

Ownership and Agreement to Terms of Use

This document constitutes as an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms and Conditions of Use (hereinafter referred to as "Terms of Use") of domain name [aashiyana.tatasteel.com], and all associated sites linked to aashiyana.tatasteel.com by Tata Steel Limited, its subsidiaries and affiliates (collectively, the "Site").  The Platform is the property of Tata Steel Limited, a company incorporated under the Companies Act, 1956 with its registered office at Bombay House, 24 Homi Mody Street, Fort, Mumbai – 400001, Maharashra, India and its branch offices (hereinafter referred to as "Tata Steel"). ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. IF YOU DISAGREE WITH THESE TERMS OF USE OR ANY PART OF THESE TERMS OF USE, DO NOT USE THE SITE.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Site by providing Registration Data while registering on the Site as Registered User using the computer systems. Tata Steel allows the User to surf the Site or making purchases without registering on the Site. The term "We", "Us", "Our" shall mean Tata Steel.

Amendments to the Terms of Use

Tata Steel reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. If you comply with these Terms of Use, Tata Steel grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

Terms of Use

This section deals with conditions relating to the sale of products on the website and Terms of Use by Tata Steel to you.

1.        Eligibility criteria to use the Site

Use of the Site is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e., under the age of 18 years, you may use the Site only under the supervision and prior consent/ permission of a parent or legal guardian. If it is brought to our notice or if it is discovered that you are under the age of 18 years and transacting on the Site, we reserve the right to terminate your membership and / or refuse to provide you with access to the Site.

2.        Your Account and Security Obligations

Certain features or services offered on or through the Site may require you to open an account. You are fully responsible for maintaining the confidentiality of your account, password, and restricting access to your account, and you hereby accept responsibility for all activities that occur under your account as a result of your failing to keep this information secure and confidential. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.

If you are accessing, browsing and using the Site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. If the person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the Site resulting from such access or use of the Site in whatsoever nature.

If you know or have reasons to believe that the security of your account has been breached, you agree to notify Tata Steel immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Tata Steel or any other user of or visitor to the Site due to someone else using your ID, password or account as a result of your failing to keep your account information secure and confidential.

Tata Steel reserves the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we decide, in our sole discretion, that it would be in Tata Steel’s best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Site. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

3.        Communications

When You use the Site or send emails or other data, information or communication to the Site and Tata Steel, you agree that you are communicating with the Site and Tata Steel through electronic records which are legally identifiable and enforceable, and you consent to receive communications via electronic records (Email, SMS, WhatsApp, App Push) from the Site and Tata Steel as and when posted, communicated or required.

4.        Platform for Communication

You agree that the Site is an online venue that enables you to purchase products listed on the Site at the price indicated therein at any time from any location. You further agree and acknowledge that the Platform enables the Buyer and Seller to transact on the Platform. Tata Steel is not and cannot be a party to or control in any manner any transaction between the Site's Users and Sellers. Accordingly, the contract of sale of products on the Site shall be a strictly bipartite contract between you and the sellers.

The role of the Site is limited to providing access to a communication system over which information made available by the manufacturer or seller or dealer or importer is transmitted or temporarily stored or hosted. The Site observes due diligence while discharging its duty as an intermediary under the Information Technology Act, 2000 and observes such other guidelines issued by the Central Government. The Site does not:

• (i). initiate the transmission;
• (ii). select the receiver of the transmission; and
• (iii). select or modify the information contained in the transmission.

Therefore, pursuant to the provisions of the Legal Metrology (Packaged Commodities) Amendment Rules, 2017, the responsibility of the correctness of the declarations displayed on the Site in relation to the products shall lie with manufacturer/seller/dealer/importer as applicable and not Tata Steel.

5.        Privacy

We store and process your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with the Digital Personal Data Protection (DPDP) Act, 2023, Information Technology Act 2000 and Rules made there under. Tata Steel’s Privacy Policy is applicable to the use of this Site, and its terms are made a part of these Terms of Use by this reference. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Tata Steel may share personal information with our other corporate entities, affiliates and third parties. This disclosure may be required for us to provide you access to our services, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. Tata Steel may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. IF YOU OBJECT TO YOUR INFORMATION BEING TRANSFERRED OR USED IN THIS WAY, DO NOT USE THE SITE.

6.        Fees and Services

Membership and browsing on the Site is free of charge. As per the Foreign Exchange Management (Transfer or Issue of Security by a Person Resident Outside India) Regulations, 2017 an “E-commerce marketplace may provide support services to sellers in respect of warehousing, logistics, order fulfilment, call centre, payment collection and other services.” Accordingly, the Site through various third-party service providers engages in order fulfilment services for orders placed on the Site and may charge a nominal fee for the same. All additional fees that may be charged shall be visible for confirmation on the order checkout page.

7.        Taxes

You are responsible for paying all fees (if any) associated with the use of the Site and you agree to bear any and all applicable taxes, charges, cesses etc. levied thereon.

8.        Use of the Website

You agree, undertake and confirm that your use of the Site shall be strictly governed by the following binding principles:

1.        You are solely responsible for your information, and the Site act only as a passive medium for online distribution and publication of your Information. You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:

(i)       Belongs to another person and to which you do not have any right to.

(ii)      Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.

(iii)    Harm minors in any way.

(iv)     Infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items.

(v)      Violates any law for the time being in force.

(vi)     Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.

(vii)   Impersonates another person.

(viii)  Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information.

(ix)     Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

(x)      Is false, inaccurate or misleading.

2.        You shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

3.        You shall not create liability for the Site or cause the Site to lose or disrupt (in whole or in part) the services of our service providers or other suppliers.

4.        You shall not link directly or indirectly to or include descriptions of items, goods or services that are prohibited under the User Agreement or any other applicable law for the time being in force including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, Information Technology Act 2000 as amended time to time and rules there under.

Please note that in accordance with the Information Technology (Intermediaries guidelines) Rules 2011, in case of non-compliance with rules and regulations, User Agreement and/or any policies contained or referred to herein for access or usage of an intermediary computer resource, the intermediary has the right to immediately terminate the access or usage rights of the users to the computer resource of intermediary and remove non-compliant information. This right is in addition to all other rights and remedies available to the Platform against You either in this User Agreement or any policy contained herein, in any applicable law or under torts.

You agree to ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there-under as applicable and as amended from time to time and also all applicable laws, rules and regulations and International laws (including without limitation all direct and indirect tax laws and all local, entry or usage related tax laws) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of items or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force. In particular you shall ensure that if any of your items listed on the Website qualifies as an "Antiquity" or "Art treasure" as defined in the Act ("Artwork"), you shall indicate that such Artwork is "non-exportable" and sold subject to the provisions of the Arts and Antiquities Act and shall ensure that it is not delivered to any buyer at any place outside India.

9.        Content posted on the Site

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), belongs to Tata Steel or its subsidiaries for the purposes of this Terms of Use.

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without the express prior written consent of Tata Steel.

You may use information on the Site including data sheets, knowledge base articles, and similar materials purposely made available by Tata Steel for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

10.     Reviews and Communications

You may post reviews, comments or other content and send communications or other information, as long as the content does / is not illegal, offensive, deceptive, misleading, abusive, indecent, invasive of another's privacy, insulting, harassing, obscene, pornographic, in breach of intellectual property rights or is harmful to minors in any way, or impersonates another person; or threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign States or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation, or objectionable or otherwise unlawful in any manner whatsoever.

If you fail to comply with the condition, Tata Steel reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of Tata Steel violates these Conditions of use and, or terminate your permission to access or use this Site.

11.     Disclaimer of Warranties and Liability

This Site is provided to you "AS IS". Tata Steel make no representations regarding the use of or the result of the use/depiction of the contents on the Site in terms of their correctness, accuracy, reliability, or otherwise. Tata Steel shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the Content on this Site. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind.

You undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering any transactions through the website. You further acknowledge and undertake that you will use the website to order products only for your personal use and not for business purposes.

12.     Indemnity

You agree to indemnify and hold harmless Tata Steel, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, or the rights of a third party.

13.     Limited License

Tata Steel grants you limited, non-exclusive, non-transferable, non-sublicensable license to access, and make personal and non-commercial use of the Site. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Site and its affiliates. Tata Steel reserves the right at its sole discretion to terminate your license to use the Site and to block and prevent your future access the Site at any time, without any notice.

14.     Links and Third-Party Sites

This Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our users. Tata Steel does not control such Linked Sites and is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. If you decide to link to any such Linked Sites, you do so entirely at your own risk.

15.     Payment Services

Tata Steel may from time-to-time contract with third party payment service providers including banks to open nodal bank accounts under applicable Indian laws, to facilitate the payment between users i.e., buyers and sellers and for collection of Site Fees and other charges. These third-party payment service providers may include third party banking or credit card payment gateways, payment aggregators, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, of payment or supporting the same in any manner.

While availing any of the payment method available on the Site, Tata Steel will not be responsible or liable, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transaction, or exceeding the present limit mutually agreed by you and payment service provider, or any payment issues arising out of the transaction, or decline of transaction for any other reason.

16.     Cancellation, Return, Refund and Exchange

Cancellation of an order for a product is allowed at no cost any time before we send the dispatch confirmation/ shipping notification relating to that product. The product for which “no return” or “no return and replacement” disclaimer is not given are eligible for return or replacement. The return policy period depends on the product category and the seller.  If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product can ask for replacement from the seller subject to the following terms and conditions:

1.        Notify seller of any defects in the product at the time of delivery of the product and/or within the applicable return policy period and the same product will be replaced in return of the defective product.

2.        Replacement can be for the entire product or part of the product subject to availability of the same with the seller.

In case of cancellation before shipment, we initiate the refund within 24-48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched, we process the refund once the products have been received and verified at our warehouse.

In case of a return/ refund, we process the refund once the products have been received and verified:

• (i). For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 business days for the amount to reflect in your account.

17.     Conduct and Behaviour

Tata Steel encourages diversity, inclusion, equity and protect the individuals who are engaged with us as delivery partners and prohibits discrimination against delivery partners under any circumstances and on any grounds including race, religion, caste, place of origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristics that may be protected under applicable law. You are required to treat all delivery partners with courtesy and respect.

Tata Steel reserve the right to withhold access to the Site and otherwise limit your access to the Site at Tata Steel’s absolute discretion if You behave towards any delivery partner working with Tata Steel in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful.

18.     Compliance with Laws

As required by applicable law, if you make a purchase of an amount equal to or above INR 2,00,000.00, then you are required to upload a scanned copy of your PAN card on the Site, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and need not be submitted again. Your order shall stand cancelled if there is a discrepancy between the name on the Site and the name on the PAN Card.

You agree to comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using payment facility and the Site.

19.     Liabilities

Tata Steel accepts no liability in any case whatsoever except the liabilities provided in the Terms of Use and other policies, including the following:

(i)       Tata Steel requires sellers through an undertaking to ensure that descriptions, images, and other content pertaining to goods or services on their platform is accurate and corresponds directly with the appearance, nature, quality, purpose and other general features of such good or service.

(ii)      Tata Steel provides the following information in a clear and accessible manner, displayed prominently to you at the appropriate place on its Site:

(a)      details about the sellers offering goods and services;

(b)     a ticket number for each complaint lodged through which the consumer can track the status of the complaint;

(c)      information relating to return, refund, exchange, warranty and guarantee, best before or use before date, delivery and shipment, modes of payment, and grievance redressal mechanism, and any other similar information;

(d)     information on available payment methods, the security of those payment methods, any fees or charges payable by users, the procedure to cancel regular payments under those methods, charge-back options, if any, and the contact information of the relevant payment service provider;

(e)      information provided to it by sellers; and

(f)       an explanation of the main parameters which, individually or collectively, are most significant in determining the ranking of goods or sellers on its Site and the relative importance of those main parameters through an easily and publicly available description drafted in plain language.

(iii)    Tata Steel does not provide any differentiated treatment between sellers of the same category. Tata Steel includes in its terms and conditions generally governing its relationship with sellers on its Site, a description of any differentiated treatment which it gives or might give between goods or services or sellers of the same category.

(iv)     Tata Steel takes reasonable efforts to maintain a record of relevant information allowing for the identification of all sellers who have repeatedly offered goods or services that have previously been removed or access to which has previously been disabled under the Copyright Act, 1957, the Trade Marks Act, 1999 or the Information Technology Act, 2000.

(v)      Tata Steel ensure that it informs the information provider at the time of collecting information directly from such person of the fact that the information is being collected, the purpose for which the information is being collected, the intended recipients of the information, name and address of the agency that is collecting the information and name and address of the agency that will retain the information.

(vi)     Tata Steel does not engage in any dark pattern practice including false urgency, basket sneaking, confirm shaming, forced action, subscription trap, interface interference, bait and switch, drip pricing, disguised advertisement, nagging, trick question, saas billing and rogue malwares.

 

20.     Intellectual Property Rights

This Site is controlled and operated by Tata Steel and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on the Site is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

21.     Force Majeure

You agree that Tata Steel shall be under no liability whatsoever to you in the event of non-availability of the Site and/or any of the services or any portion thereof, occasioned by an Act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster, satellite failure or any other cause whatsoever beyond the control of Tata Steel (including any event which is caused by the failure or non-performance on the part of the content owners or the Site partners).

22.     Severability

If any provision of these Terms is held invalid, void, or unenforceable, then that provision shall be considered severable from the remaining provisions, and the remaining provisions shall be given full force and effect.

23.     Governing Law and Jurisdiction

These Terms of Use shall be governed, interpreted, and construed in accordance with the laws of India, without regard to the conflict of law provisions and for resolution of any dispute arising out of your use of the services or in relation to these Terms of Use. Notwithstanding the foregoing, you agree that:

·         Tata Steel has the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and

·         any proceeding brought by you shall be exclusively before the courts in Mumbai, India.

Unless otherwise specified in the Terms of Use, the material on the Site is provided solely for the purpose of sale in India. Tata Steel make any representation of availability for use of the materials of the Site in locations/countries other than India. If you choose to access this Site from other locations/Countries other than India do so on your own initiative and Tata Steel is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Ownership and Agreement to Sales Policy

This document constitutes as an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and other user agreement for access-or usage of domain name [aashiyana.tatasteel.com], and all associated sites linked to aashiyana.tatasteel.com by Tata Steel Limited, its subsidiaries and affiliates (collectively, the "Site").  The Site is the property of Tata Steel Limited, a company incorporated under the Companies Act, 1956 with its registered office at Bombay House, 24 Homi Mody Street, Fort, Mumbai – 400001, Maharashra, India and its branch offices (hereinafter referred to as "Tata Steel").

For the purpose of this Sales Policy, wherever the context so requires “You” or “User” or “Buyer” shall mean any natural or legal person who has agreed to buy any goods for a consideration on the Site by providing Registration Data while registering on the Site as Registered User using the computer systems. Tata Steel allows You to surf the Site or making purchases without registering on the Site. The term “We”, “Us”, “Our” shall mean Tata Steel. The term “Seller” shall mean the product seller as defined in section 2(37) of the Consumer Protection Act, 2019 and shall include distributors who have obtained the distributorship of various company’s products and the retailers/dealers/sub-dealers at appropriate locations appointed by the distributors.

The Site allows the Buyer and Seller to transact on the Site. Tata Steel is not and cannot be a party to or control in any manner any transaction between the Site's Users. Kindly read these conditions carefully before placing an order for any products with the Sellers on the Site. These conditions signify your agreement to be bound by these conditions. This Sales Policy applies to all current and former users accessing or using our Site, or otherwise engaging with us through email or other means. PLACING AN ORDER OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THIS SALES POLICY, SO PLEASE READ THE SALES POLICY CAREFULLY BEFORE PROCEEDING. IF YOU DISAGREE WITH THE TERMS UNDER THE SALES POLICY OR ANY PART OF IT, DO NOT USE OR PLACE AN ORDER ON THE SITE.

Conditions of Sale

1.       Relationship between Buyer, Seller and the Site

All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Tata Steel does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.

2.       Placement of order

To purchase products, you must log in to your existing Site account or create a new account. You can then choose to browse products either by specific brand or by exploring the entire range present on the Site and order the same by specifying your pin code/state/district. Post that you are required to specify the quantity you wish to purchase. You can proceed to the checkout to schedule your delivery then pick your dealer & then choose your payment option and place your order.

Placement of order by a Buyer with the Seller enlisted on the Site is just an offer to buy the products by the Buyer to the Seller and it shall not be construed as Seller's acceptance of Buyer's offer to buy the products ordered. When you place an order to purchase a product on the Site and make the payment against it, the Seller is assigned to you based on your location, and you will receive an e-mail or SMS or both confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation is an acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product ordered. We only accept your offer and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail or SMS confirmation is sent to you that the product has been dispatched to you (the "Dispatch Confirmation"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between you and the Seller for the products specified in that Dispatch Confirmation.

Your contract is with the Sellers, and you confirm that the products ordered by you are purchased for end-use and not for re-sale purposes . You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the Site.

You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.

The Seller retains the right to cancel any such order placed by you, at its sole discretion and the Buyer shall be intimated of the same by way of an email or SMS or both. Any transaction price paid by the Buyer in case of such cancellation by the Seller, shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.

3.       Shipping and Delivery

Once our system processes your order, they are packed and shipped by the Sellers. After receiving the Dispatch Confirmation, you can check the delivery status of your package through the 'Track' button on the 'My Orders' section.

Sellers usually dispatch most orders within 1-7 business days (excluding Sundays and public holidays). All additional fees (such as applicable delivery fee, if any) that may be charged shall be visible for confirmation on the order checkout page.

Other shipment related details are as follows -

a.       For Tata Pravesh, Tata Steel provide free delivery within municipal limits of 5 kms for all orders placed. Price is exclusive of installation charge which is Rs. 1500 per unit for Doors and Rs. 1250 per unit for Windows. This will be charged at the time of installation.

b.       For Tata Tiscon (Pan India Except Delhi), Tata Wiron And Tata Agrico, Tata Steel will ensure free home delivery on a minimum purchase of Rs. 40000 of any Tiscon product and within 5 kms from the dealer outlet.

c.        For Tata Tiscon (Delhi), Tata Steel will ensure that the products are delivered in the fastest possible time and in best condition. For delivery is not applicable for Delhi for Tata Tiscon products, shipping charges will be extra for delivery.

d.       For Tata Structura (Pan India), shipping charges will be extra for. All Prices Are Ex-Dealer Counter.

e.       For Tata Shaktee And Durashine, shipping charges will be extra for delivery.

f.         For Tata Wiron, Tata Steel will ensure free home delivery on a minimum purchase of Rs. 25,000/- and within 5 kms from the assigned dealer outlet. Delivery charges to borne by the customer in delivery location falls outside the limit mentioned.

g.       For Tata Agrico, Tata Steel will free home-delivery for orders up to Rs 4999/-.

h.       For TiscoBuild, product delivery within 3 – 7 days from the date of order placement.

4.       Return and Refund

The products which are not explicitly identified as “non-returnable”/”no return” or “non-returnable and non-replaceable”/“no return and replacement” are eligible for return or replacement. The request shall be raised by calling at our toll-free number - 1800-108-8282.

The return period depends on the product category and the seller.  If at the time of delivery and/or within the applicable return period, if any defect is found, then the buyer of the product can ask for replacement from the seller subject to the following terms and conditions:

1. Notify seller of any defects in the product at the time of delivery of the product and/or within the applicable return policy period and the same product will be replaced in return of the defective product.

2. Replacement can be for the entire product or part of the product subject to availability of the same with the seller.

Following products shall not be eligible for return or replacement:

1.       Damages due to misuse of product;

2.       Incidental damage due to malfunctioning of product;

3.       Any consumable item which has been used/installed;

4.       Products with tampered or missing serial/UPC numbers;

5.       Digital products/services;

6.       Any damage/defect which are not covered under the manufacturer's warranty;

7.       Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product delivered;

Original tags and packaging, if any, should be intact. For items that come in branded packaging, the box should be undamaged.

For the products that are returned by the Buyer, the refund (including the shipping cost) is issued to the original payment method within 1-5 working days. If the standard timeframe has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash.

If Tata Steel has any suspicion or knowledge that any of its Buyers and Sellers are involved in any activity that is intended to provide claims or information that is false or not genuine, Tata Steel may also, while reserving its rights to initiate civil and/or criminal proceedings against such Buyers and Sellers, at its sole discretion, suspend, block, restrict, and/or disqualify that user and any related users from availing protection through this Sales Policy. Buyers who have been blocked for any suspicious or fraudulent activity on this Site will not be allowed to return or replace their products.

Note: If you've received a “non-returnable and non-replaceable” product in a damaged/defective condition, you can contact us within 3 days from the delivery of the product.

5.       Mode of Payment

For the purpose of this Sales Policy, wherever the context so requires “Payment Instrument” shall mean a Credit Card, Debit Card, Internet Banking Account, Prepaid Cash Card, Unified Payment Interface (UPI), IMPS (Immediate Payment Service), Paytm Wallet, or such other methods of payments/features/services which shall be developed or added or deployed by Tata Steel (including but not limited to Visa AMEX or Mastercard credit or debit card through net banking, or through payment wallets including OLA Money HDFC PayZapp Freecharge Airtel Money and PayUMoney, Google Pay & others), Participating Banks, Facility Providers or financial institutions from time to time and used by the Buyer for making a payment through the Site.

“Cash on Delivery” is not allowed for any of the Orders. Buyer can only pay before delivery on the Site. The ordered products will be dispatched from the Seller counters as soon as payment is completed. 

6.       Fees

Tata Steel may or may not charge a nominal fee for accessing, using and purchasing on the Site. Tata Steel reserves the right to change its fee policy from time to time. In particular, Tata Steel may at its sole discretion introduce new services/fees and modify some or all of the existing services/fees offered on the Site. In such an event, Tata Steel reserves the right to introduce fees for the new services offered or amend/introduce fees for existing/new services, as the case may be. Changes to the fee policy shall be posted on the Site and such changes shall automatically become effective immediately after they are posted on the Site. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Tata Steel.

7.       Disclaimers of Liability

 

         I.            Tata Steel is not responsible for any non-performance or breach of any contract entered between Buyers and Sellers. Tata Steel cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Site. Tata Steel shall not and is not required to mediate or resolve any dispute or disagreement between the Buyers and the Sellers.

 

       II.            Tata Steel does not at any point of time during any transaction between a Buyer and a Seller on the Site come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by the Sellers to the Buyers. At no time shall Tata Steel hold any right, title or interest over the products nor shall Tata Steel have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. Tata Steel is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

 

      III.            The Site is only a platform that can be utilized by the Buyers to reach a larger base to buy and sell products or services. Tata Steel is only providing a platform for communication, and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.

 

 

     IV.            You release and indemnify Tata Steel and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Buyers of the Site and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Tata Steel cannot take responsibility or control the information provided by other Buyers which is made available on the Site. You may find other Buyer's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Site.

 

       V.            Use of the Site is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.

 

     VI.            In accordance with Rule 5(2) of Consumer Protection (E-Commerce) Rules, 2020, Tata Steel requires sellers through an undertaking to ensure that descriptions, images, and other content pertaining to goods or services on the Site is accurate and corresponds directly with the appearance, nature, quality, purpose and other general features of such good or service.

 

   VII.            In accordance with Rule 5(3) of Consumer Protection (E-Commerce) Rules, 2020, Tata Steel provides the following information in a clear and accessible manner, displayed prominently to you at the appropriate place on its Site:

a.       details about the sellers offering goods and services;

b.       a ticket number for each complaint lodged through which the consumer can track the status of the complaint;

c.        information relating to return, refund, exchange, warranty and guarantee, best before or use before date (where applicable), delivery and shipment, modes of payment, and grievance redressal mechanism, and any other similar information;

d.       information on available payment methods, the security of those payment methods, any fees or charges payable by users, the procedure to cancel regular payments under those methods, charge-back options, if any, and the contact information of the relevant payment service provider;

e.       information provided to it by sellers; and

f.         an explanation of the main parameters which, individually or collectively, are most significant in determining the ranking of goods or sellers on its Site and the relative importance of those main parameters through an easily and publicly available description drafted in plain language.

 

  VIII.            Tata Steel does not provide any differentiated treatment between sellers of the same category. In accordance with Rule 5(4) of Consumer Protection (E-Commerce) Rules, 2020, Tata Steel includes in its Terms of Use and Sales Policy generally governing its relationship with sellers on its Site, a description of any differentiated treatment which it gives or might give between goods or services or sellers of the same category.

 

     IX.            In accordance with Rule 5(5) of Consumer Protection (E-Commerce) Rules, 2020, Tata Steel takes reasonable efforts to maintain a record of relevant information allowing for the identification of all sellers who have repeatedly offered goods or services that have previously been removed or access to which has previously been disabled under the Copyright Act, 1957, the Trade Marks Act, 1999 or the Information Technology Act, 2000.

 

       X.            Tata Steel ensure that it informs the information provider at the time of collecting information directly from such person of the fact that the information is being collected, the purpose for which the information is being collected, the intended recipients of the information, name and address of the agency that is collecting the information and name and address of the agency that will retain the information.

 

     XI.            In line with the Guidelines for Prevention and Regulation of Dark Patterns, 2023, Tata Steel does not engage in any dark pattern practice including false urgency, basket sneaking, confirm shaming, forced action, subscription trap, interface interference, bait and switch, drip pricing, disguised advertisement, nagging, trick question, saas billing and rogue malwares. Tata Steel shall not be liable for price fluctuations to the extent attributable to price changes by third party sellers or due to other factors beyond their control.

 

8.       Customer Grievance Redressal Policy

Tata Steel strongly believe that customer satisfaction is the most important factor in the growth and development of our Site and hence, at Tata Steel we have adopted customer centricity as a priority in developing our business processes.

This Customer Grievance Redressal Policy summarises and outlines the framework for addressing customer grievances:

1.       Contact designated Grievance Officer

·         Name: Rahul Prasad Kharwar

·         Company Name: Tata Steel

·         Email: aashiyanasupport@tatasteel.com

·         Phone: 1800-108-8282

·         Time: 9AM- 6PM

2.       Call at Customer Service Desk

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  • Phone: 1800-108-8282 (9AM- 6PM)

3.       Send request to call back

•  
  • You may choose to request the Customer Service representative to call back by vising the “health and support” page of the Site at https://aashiyana.tatasteel.com/in/en/help-support.html.

9.       Need to Know

Tata Steel does not solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. Tata Steel never call users/customers with offers, discounts on products and offering free gifts.

Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers. Tata Steel regularly cautions its customers against sharing any personal or payment sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.

Tata Steel shall not be liable for any loss, damage, expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters.

We also request and encourage our customers to report such attempts or incidents to our Grievance Officer (or Customer care) to enable us to investigate and explore legal recourse.

Tata Steel relies on payment partners and banks. In certain cases involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed timelines stated in this policy.

 

10.    Notification of Change

We keep our Sales Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Sales Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.

11.    Governing Law and Jurisdiction

This Sales Policy shall be governed, interpreted, and construed in accordance with the laws of India, without regard to the conflict of law provisions and for resolution of any dispute arising out of your use of the services or in relation to this Sales Policy. Notwithstanding the foregoing, you agree that

·         Tata Steel has the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and

·         any proceeding brought by you shall be exclusively before the courts in Mumbai, India.

Unless otherwise specified in the Sales Policy, the material on the Site is provided solely for the purpose of sale in India. Tata Steel make any representation of availability for use of the materials of the Site in locations/countries other than India. If you choose to access this Site from other locations/Countries other than India do so on your own initiative and Tata Steel is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.