Privacy Notice

1. Introduction

Tata Steel Limited (“TSL”, “we”, “us”) is collecting and processing your personal data in connection with your registration as an architect/contractor/engineer/firm (“ACE”) on our platforms.

Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists TSL to process Personal Information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This privacy notice relates to our use of any personal information we collect from you for providing related services.

2. Purpose

Your personal data will be collected and processed for the following purposes:

  • 󠁯•󠁏 Registration and onboarding on TSL platforms
  • 󠁯•󠁏 Conducting your background verification checks
  • •󠁏 Hosting of your profile on the relevant TSL platform
  • •󠁏 Facilitating platform-based engagement, including interaction with customers and other stakeholders
  • •󠁏 Displaying of your profile on TSL platform
  • •󠁏 Any activities incidental or reasonably necessary to the above purposes

3. Applicability

This notice applies to TSL India.

4. Collection and use of information

This Data Privacy Notice describes the information that TSL collects about you; how we use and protect this information; and the choices you can make about how we use this information.

Information we collect

To manage the activities on Aashiyana portal, TSL may collect, process or store personal data relating to you as declared by you, including but not limited to personal data such as:

  • •󠁏 Name
  • •󠁏 Address
  • •󠁏 Phone number
  • •󠁏 Photographs
  • •󠁏 Information of projects executed by you (inclusive of pictures)
  • •󠁏 Location
  • •󠁏 Email address
  • •󠁏 Architect Registration Certificate (if applicable)
  • •󠁏 Company Reg. Certificate (if applicable)
  • •󠁏 Licensed Building surveyor (if applicable)
  • •󠁏 Trade License (if applicable)
  • •󠁏 GST
  • •󠁏 Aadhaar Number
  • •󠁏 Pan Card
  • •󠁏 Educational Certificate (eg: Diploma / B.Arch / B.Tech / ITI)

TSL has implemented organizational, physical and technical safeguards designed to protect your personal information from unauthorized access, use or disclosure.

How We Use This Information

TSL may use the information that we collect in a variety of ways in providing the service and operating our business, including (but not limited to) the following:

Operations: We may use the information provided by you to operate, maintain, enhance, and provide all features of the service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the service.

Improvements: We may use the information provided by you to understand the usage trends and preferences to improve the services, and to develop new services, features and functionality.

Obtain Third Party Services: We may also share Personal Information and other information with authorized third parties, including Handy Online Solutions Private Limited / Ongrid, where applicable, for the purpose of providing background verification services to TSL. We may also share such information with other authorised third-parties for website management services, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services.

Certain third parties may also contact you directly for the purpose of fulfilling the specific services required by TSL. This includes video call by our authorized third parties for purpose of background verification (specifically for address verification).

When TSL shares Personal Information with third party service providers, we require that they use your Personal Information and Other Information only for the purpose of providing services to us and subject to terms consistent with this Notice.

Communications: We may use the email address and mobile number provided by you to communicate with you using emails, SMS, VOIP Calls, PSTN network calls and WhatsApp for: (i) for administrative purposes such as customer service, right of privacy violations or defamation issues related to personal data posted on the service or regarding any services offered by us and by third parties we work with.

Publishing on website: We may publish or display the details of your profile (such as name, photo, location, professional details, credentials or work experience) on relevant TSL platforms, websites or associated interfaces, to enable customers or other users to identify and engage with you (where applicable).

You understand that such information may be accessible also to the general public and may be viewed, copied, downloaded, indexed by search engines or otherwise used by third parties beyond TSL’s direct control.

5. Fairness and Purpose

TSL will collect adequate, relevant and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection, or on each occasion of change of purpose.

6. Accuracy of information

The information held by TSL on its applications shall be checked with you from time to time to ensure that it remains up-to-date.

7. Distribution of Information

7.1 Information Disclosure

TSL does not share, sell, rent, or trade personal information collected through its applications with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Notice. TSL may share information with third party service providers contracted to provide services on our behalf for processing to provide you services and benefits and other business purposes. These third party service providers may only use information we provide to them as requested and instructed by TSL.

i. TSL may disclose your Personal Information as we believe to be necessary or appropriate:

a) under applicable law, including laws outside your country of residence;

b) to comply with legal process;

c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;

d) to enforce our terms and conditions; and

e) to allow us to pursue available remedies or limit the damages that we may sustain.

ii. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.

iii. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

a) permitted or required by law; or,

b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,

c) Investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

If TSL goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A prominent notice will appear on our website(s) after any such change in ownership or control of your personal information along with the Privacy Policy and Notice.

7.2 Cross-Border Data Transfers

When conducting business, working on internal projects, or implementing new processes or systems, an operation may require the transfer of personal information to other entities or third parties that are located outside of the TSL operation’s country of business. While permissible data transfer mechanisms are defined by applicable law or regulation, examples include:

  • a data transfer agreement with the party who will access or obtain the personal information;
  • notice to and/or approval from a country’s local data protection authority; or
  • Notice to and/or consent from the data subjects whose data is to be transferred.

8. Consent and Control

8.1 Consent

Consent is often referred to as an individual’s choice to “opt-in” or “opt-out” of the Company’s use of personal information and is usually obtained by a “check box” or signature confirming the individual understands and agrees to the processing of their personal information. At times, express written consent from the individual may be required based on the information processing activity.

8.2 Control of your information

TSL also provides individuals with the right to control their personal information, which includes the right to access, modify, erase, restrict, transmit, or object to certain uses of their information and for withdrawal of earlier given consent to the notice.

You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through any of our applications, or object to the use or processing of such Personal Information by us. You have the ability to update your profile and related Personal Information by contacting regular mail addressed to privacy.governance@tatasteel.com.

If you have privacy concerns regarding access to or the correction of your Personal Information, please contact us at privacy.governance@tatasteel.com.

9. Data Storage

Your personal information is stored on our applications which may be accessible by third party vendors (wherever applicable). For further information on data storage please contact us at privacy.governance@tatasteel.com

10. Commitment to data security

Your personally identifiable information is kept secure. Only authorized employees, business partners, clients, vendors and other third-party providers (who have agreed to keep information secure and confidential) have access to this information.

Use of cookies

We and our partners use various technologies to collect and store information when you visit TSL’s applications, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners. You can configure your browser to refuse cookies, or to warn you before a cookie is placed. If you disable cookies, some parts of our websites may not function properly or at all.

11. Retention and Disposal

You have the right to access, modify, erase, restrict, transmit, or object to certain uses of your information.

We will retain your personal information for as long as your account is active or as long as needed to provide relevant services or for as long as required under applicable law, contractual compliance or other legitimate requirements. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy.governance@tatasteel.com. We will respond to your request to access or delete your information (except where required under law) within reasonable time.

12. Your Consent

I confirm that:

  • • I have read and understood and hereby consent to this Privacy Notice and TSL Privacy Policy access it here - https://www.tatasteel.com/privacy-policy/
  • •󠁏 I voluntarily consent to the processing of my personal data for the purposes stated above
  • •󠁏 I voluntarily consent to the processing of my personal data for the purposes of onboarding, registration and profile creation on TSL platforms including Aashiyana
  • •󠁏 I voluntarily consent to Tata Steel limited sharing my personal data and documents with authorised background verification agencies, including Handy Online Solutions Private Limited / Ongrid, for background verification.
  • •󠁏 I voluntarily consent to TSL publishing/displaying my profile and contact details on TSL/Aashiyana platforms and making them available to customers/users.
  • •󠁏 I voluntarily consent to receiving communications through email, SMS, VOIP calls, and WhatsApp for onboarding, verification, customer-connect, support and service-related purposes.
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    About TATA Steel Aashiyana

    TATA Steel Aashiyana is an online home building platform that supports you through your home building journey. From understanding the various stages in the home building process, connecting you with service providers, estimate your material requirement to finally providing an interface to purchase superior quality building materials online, TATA Steel Aashiyana is a one-stop-shop for building your dream home.

    Once you visit https://aashiyana.tatasteel.com/ you will be asked to log in to your TATA Steel Aashiyana account or create a new one. You can also explore the website and use the tools without doing so, but it’s best to log in for the best experience! You can explore the design library for design inspiration for your home, roofs and gates, use the material estimator to estimate the quantity of building materials required, find the service providers closest to you or purchase quality TATA Steel building materials from 9 TATA Steel brands.

    Online Ordering

    On Tata Steel Aashiyana you get access to 8 Tata Steel brands namely- Tata Tiscon, Tata Pravesh, Tata Structura, Tata Agrico, Tata Wiron, Dhurvi Gold, Tiscobuild & Durashine.

    All building materials sold on Tata Steel Aashiyana are sold through a network of verified and trusted Tata Steel dealers and all building materials go through quality checks and supervision during manufacturing & packing and delivery. Hence it is extremely safe to purchase quality building materials online on Tata Steel Aashiyana.

    To shop online you must log in to your existing Tata Steel Aashiyana account or create a new account. You can then choose to browse building materials either by specific brand or by exploring our entire range. Once you have chosen the material you wish to purchase then proceed by selecting your state and district. You will then be shown a list of all products available in your selected area. Post that you are required to choose the product and quantity you wish to purchase. You can proceed to the checkout to schedule your delivery then pick your dealer & then choose your payment option and place your order.

    Yes you can choose a preferred date and time of delivery at the time of placing an order.

    Yes you can choose your preferred dealer near you at the time of placing an order with Tata Steel Aashiyana.

    Yes you can avail our exciting offers while shopping online on Tata Steel Aashiyana. To explore our exciting Deals of the Month click here- https://aashiyana.Tatasteel.com/shop-Tata-steel-online/offers.

    All products are delivered in the fastest possible time and in the best condition. TATA Steel Aashiyana provides free delivery in 24-72 hours within municipal limits of 5 kms for all orders placed for Tata Tiscon.

    For Tata Wiron, orders with value below Rs. 15000/- must be picked up by customers from dealer’s counter.  

    Shipping charges will be extra for Tata Structura & Tata Shaktee. 

    Orders placed through <Pay Now> or <Pay Before Dispatch> options, that have been delivered, cannot be returned. The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number - 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered.

    n case the order has been placed through <Pay Before Dispatch> option -The order can be cancelled by the customer (through the portal or toll-free number) before the order has been dispatched from the dealer's outlet or before the payment has been made by customer. Any cancellation request placed after that will be rejected.

    In case the order has been placed through <Pay Now> option -The order can be cancelled by the customer within 24 hours of placing the order or before the order is dispatched from the dealer’s outlet whichever is earlier. The amount will be transferred to customer’s bank account (through which the payment was made) after deducting the applicable standard payment gateway transaction charge -If the cancellation request is placed after 24 hours or after the order is dispatched from the dealer's outlet the request will be rejected -In case the cancellation request has been accepted the amount will be transferred to customer's bank account within 10 working days. Please note that there may be certain orders that we are unable to accept and must cancel. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged then said amount will be reversed back in your Bank Account.

    On Tata Steel Aashiyana you can pay by using a Visa AMEX or Mastercard credit or debit card through net banking, or through payment wallets including OLA Money HDFC PayZapp Freecharge Airtel Money and PayUMoney, Google Pay & others

    You can pay before delivery on Tata Steel Aashiyana. Your booked material will be dispatched from our dealer counters as soon as payment is completed. 

    When you buy building materials on Tata Steel Aashiyana you can choose the easy EMI options when you pay using any of the following credit cards: Standard Chartered Bank, Kotak Mahindra Bank, RBL Bank, YES Bank, HSBC Bank, Axis Bank, AMEX, ICICI Bank, Bank of Baroda Citibank, SBI, HDFC Bank.

    Return & refunds

    Orders placed through <Pay Now> or <Pay Before Dispatch> options, that have been delivered, cannot be returned. The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number - 0124-6934550. The material will be replaced only in the case it is received in the same form as it was delivered.

    In case the order has been placed through <Pay Before Dispatch> option -The order can be cancelled by the customer (through the portal or toll-free number) before the order has been dispatched from the dealer's outlet or before the payment has been made by customer. Any cancellation request placed after that will be rejected.

    In case the order has been placed through <Pay Now> option -The order can be cancelled by the customer within 24 hours of placing the order or before the order is dispatched from the dealer’s outlet whichever is earlier. The amount will be transferred to customer’s bank account (through which the payment was made) after deducting the applicable standard payment gateway transaction charge -If the cancellation request is placed after 24 hours or after the order is dispatched from the dealer's outlet the request will be rejected -In case the cancellation request has been accepted the amount will be transferred to customer's bank account within 10 working days. Please note that there may be certain orders that we are unable to accept and must cancel. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged then said amount will be reversed back in your Bank Account.

    Pricing & payment

    On Tata Steel Aashiyana you can pay by using a Visa AMEX or Mastercard credit or debit card through net banking, or through payment wallets including OLA Money HDFC PayZapp Freecharge Airtel Money and PayUMoney, Google Pay & others

    You can pay before delivery on Tata Steel Aashiyana. Your booked material will be dispatched from our dealer counters as soon as payment is completed. 

    When you buy building materials on Tata Steel Aashiyana you can choose the easy EMI options when you pay using any of the following credit cards: Standard Chartered Bank, Kotak Mahindra Bank, RBL Bank, YES Bank, HSBC Bank, Axis Bank, AMEX, ICICI Bank, Bank of Baroda Citibank, SBI, HDFC Bank.

    Shipping & delivery

    All products are delivered in the fastest possible time and in the best condition. TATA Steel Aashiyana provides free delivery in 72 hours within municipal limits of 5 kms for all orders placed for Tata Tiscon.

    Shipping charges will be extra for Tata Structura & Tata Wiron

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