Privacy Notice

1. Introduction

Tata Steel Limited (“TSL”, “we”, “us”) is collecting and processing your personal data in connection with your registration as an architect/contractor/engineer/firm (“ACE”) on our platforms.

Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists TSL to process Personal Information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This privacy notice relates to our use of any personal information we collect from you for providing related services.

2. Purpose

Your personal data will be collected and processed for the following purposes:

  • 󠁯•󠁏 Registration and onboarding on TSL platforms
  • 󠁯•󠁏 Conducting your background verification checks
  • •󠁏 Hosting of your profile on the relevant TSL platform
  • •󠁏 Facilitating platform-based engagement, including interaction with customers and other stakeholders
  • •󠁏 Displaying of your profile on TSL platform
  • •󠁏 Any activities incidental or reasonably necessary to the above purposes

3. Applicability

This notice applies to TSL India.

4. Collection and use of information

This Data Privacy Notice describes the information that TSL collects about you; how we use and protect this information; and the choices you can make about how we use this information.

Information we collect

To manage the activities on Aashiyana portal, TSL may collect, process or store personal data relating to you as declared by you, including but not limited to personal data such as:

  • •󠁏 Name
  • •󠁏 Address
  • •󠁏 Phone number
  • •󠁏 Photographs
  • •󠁏 Information of projects executed by you (inclusive of pictures)
  • •󠁏 Location
  • •󠁏 Email address
  • •󠁏 Architect Registration Certificate (if applicable)
  • •󠁏 Company Reg. Certificate (if applicable)
  • •󠁏 Licensed Building surveyor (if applicable)
  • •󠁏 Trade License (if applicable)
  • •󠁏 GST
  • •󠁏 Aadhaar Number
  • •󠁏 Pan Card
  • •󠁏 Educational Certificate (eg: Diploma / B.Arch / B.Tech / ITI)

TSL has implemented organizational, physical and technical safeguards designed to protect your personal information from unauthorized access, use or disclosure.

How We Use This Information

TSL may use the information that we collect in a variety of ways in providing the service and operating our business, including (but not limited to) the following:

Operations: We may use the information provided by you to operate, maintain, enhance, and provide all features of the service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the service.

Improvements: We may use the information provided by you to understand the usage trends and preferences to improve the services, and to develop new services, features and functionality.

Obtain Third Party Services: We may also share Personal Information and other information with authorized third parties, including Handy Online Solutions Private Limited / Ongrid, where applicable, for the purpose of providing background verification services to TSL. We may also share such information with other authorised third-parties for website management services, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services.

Certain third parties may also contact you directly for the purpose of fulfilling the specific services required by TSL. This includes video call by our authorized third parties for purpose of background verification (specifically for address verification).

When TSL shares Personal Information with third party service providers, we require that they use your Personal Information and Other Information only for the purpose of providing services to us and subject to terms consistent with this Notice.

Communications: We may use the email address and mobile number provided by you to communicate with you using emails, SMS, VOIP Calls, PSTN network calls and WhatsApp for: (i) for administrative purposes such as customer service, right of privacy violations or defamation issues related to personal data posted on the service or regarding any services offered by us and by third parties we work with.

Publishing on website: We may publish or display the details of your profile (such as name, photo, location, professional details, credentials or work experience) on relevant TSL platforms, websites or associated interfaces, to enable customers or other users to identify and engage with you (where applicable).

You understand that such information may be accessible also to the general public and may be viewed, copied, downloaded, indexed by search engines or otherwise used by third parties beyond TSL’s direct control.

5. Fairness and Purpose

TSL will collect adequate, relevant and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection, or on each occasion of change of purpose.

6. Accuracy of information

The information held by TSL on its applications shall be checked with you from time to time to ensure that it remains up-to-date.

7. Distribution of Information

7.1 Information Disclosure

TSL does not share, sell, rent, or trade personal information collected through its applications with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Notice. TSL may share information with third party service providers contracted to provide services on our behalf for processing to provide you services and benefits and other business purposes. These third party service providers may only use information we provide to them as requested and instructed by TSL.

i. TSL may disclose your Personal Information as we believe to be necessary or appropriate:

a) under applicable law, including laws outside your country of residence;

b) to comply with legal process;

c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;

d) to enforce our terms and conditions; and

e) to allow us to pursue available remedies or limit the damages that we may sustain.

ii. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.

iii. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

a) permitted or required by law; or,

b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,

c) Investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

If TSL goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A prominent notice will appear on our website(s) after any such change in ownership or control of your personal information along with the Privacy Policy and Notice.

7.2 Cross-Border Data Transfers

When conducting business, working on internal projects, or implementing new processes or systems, an operation may require the transfer of personal information to other entities or third parties that are located outside of the TSL operation’s country of business. While permissible data transfer mechanisms are defined by applicable law or regulation, examples include:

  • a data transfer agreement with the party who will access or obtain the personal information;
  • notice to and/or approval from a country’s local data protection authority; or
  • Notice to and/or consent from the data subjects whose data is to be transferred.

8. Consent and Control

8.1 Consent

Consent is often referred to as an individual’s choice to “opt-in” or “opt-out” of the Company’s use of personal information and is usually obtained by a “check box” or signature confirming the individual understands and agrees to the processing of their personal information. At times, express written consent from the individual may be required based on the information processing activity.

8.2 Control of your information

TSL also provides individuals with the right to control their personal information, which includes the right to access, modify, erase, restrict, transmit, or object to certain uses of their information and for withdrawal of earlier given consent to the notice.

You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through any of our applications, or object to the use or processing of such Personal Information by us. You have the ability to update your profile and related Personal Information by contacting regular mail addressed to privacy.governance@tatasteel.com.

If you have privacy concerns regarding access to or the correction of your Personal Information, please contact us at privacy.governance@tatasteel.com.

9. Data Storage

Your personal information is stored on our applications which may be accessible by third party vendors (wherever applicable). For further information on data storage please contact us at privacy.governance@tatasteel.com

10. Commitment to data security

Your personally identifiable information is kept secure. Only authorized employees, business partners, clients, vendors and other third-party providers (who have agreed to keep information secure and confidential) have access to this information.

Use of cookies

We and our partners use various technologies to collect and store information when you visit TSL’s applications, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners. You can configure your browser to refuse cookies, or to warn you before a cookie is placed. If you disable cookies, some parts of our websites may not function properly or at all.

11. Retention and Disposal

You have the right to access, modify, erase, restrict, transmit, or object to certain uses of your information.

We will retain your personal information for as long as your account is active or as long as needed to provide relevant services or for as long as required under applicable law, contractual compliance or other legitimate requirements. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy.governance@tatasteel.com. We will respond to your request to access or delete your information (except where required under law) within reasonable time.

12. Your Consent

I confirm that:

  • • I have read and understood and hereby consent to this Privacy Notice and TSL Privacy Policy access it here - https://www.tatasteel.com/privacy-policy/
  • •󠁏 I voluntarily consent to the processing of my personal data for the purposes stated above
  • •󠁏 I voluntarily consent to the processing of my personal data for the purposes of onboarding, registration and profile creation on TSL platforms including Aashiyana
  • •󠁏 I voluntarily consent to Tata Steel limited sharing my personal data and documents with authorised background verification agencies, including Handy Online Solutions Private Limited / Ongrid, for background verification.
  • •󠁏 I voluntarily consent to TSL publishing/displaying my profile and contact details on TSL/Aashiyana platforms and making them available to customers/users.
  • •󠁏 I voluntarily consent to receiving communications through email, SMS, VOIP calls, and WhatsApp for onboarding, verification, customer-connect, support and service-related purposes.
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    Terms & Conditions

    Terms & Conditions

    This is an agreement between you (‘You/User’) and Tata Steel Limited (hereinafter referred to as (‘Tata Steel’). These Terms of Use (‘Terms’) govern your access to and use of https://aashiyana.tatasteel.com/in/en.html (‘Website’). By accessing and/or using the Website, You agree to be bound by these Terms. The Terms may be updated by Tata Steel from time to time without notice.

    1. Eligibility

    1.1. The Website is only to be accessed and/or used by persons who are competent to contract under laws in force in India.

    1.2. Notwithstanding the above, minors, i.e., persons below the age of 18, and persons with disability, can only access and/or use the Website when under the supervision and/or with prior permission of, a parent and/or such legal guardian.

    1.3. By using/accessing the Website, You represent and warrant that you meet the eligibility requirement.

    2. Account registration

    2.1. To access certain features and/or place your orders on the Website, you will be required to create an account. You agree to:

    2.1.1. Provide accurate, current, and complete information during the registration process.

    2.1.2. Maintain and promptly update your account information to keep it accurate, current, and complete.

    2.1.3. Maintain the security and confidentiality of your account credentials.

    2.1.4. Notify us immediately of any unauthorized use of your account or any other type of breach of any manner.

    3. User conduct

    3.1. You agree not to use the Website for any unlawful or prohibited purpose, including but not limited to:

    3.1.1. Violating any applicable laws and/or regulations; and/or

    3.1.2. Infringing rights of third parties, including their intellectual property rights; and/or

    3.1.3. Posting or transmitting any false, misleading, or fraudulent information; and/or

    3.1.4. Engaging in any conduct which disrupts and/or interferes with the operation of the Website.

    4. Intellectual property

    4.1. All intellectual property, which includes but is not limited to logo, symbol, trademarks, artwork, content (collectively “Intellectual Property”) displayed on the Website are intellectual property of Tata Steel and its affiliates.

    4.2. Any information and the Intellectual Property on the Website shall not be copied, downloaded, reproduced, re-posted, transmitted, displayed, distributed, rented, sublicensed, altered, stored for subsequent use, or otherwise used in whole or in part in any manner without the prior written consent of Tata Steel.

    5.1. The links available on the Website, which redirect the User to other third-party websites, are not under the control of Tata Steel and Tata Steel is not responsible for any loss suffered by you and makes no representations or warranties concerning the contents of any linked site and/or any link contained in a linked site.

    5.2. Tata Steel provides third-party links only for convenience and the inclusion of any link does not imply endorsement, investigation, or verification by Tata Steel of the linked site. In case the User decides to access any of the third-party sites linked to this Website, the same will be done at the User’s own risk and liability.

    5.3. Tata Steel reserves the right to terminate any link or linking program at any time. There may be circumstances where access to this Website is provided by a hypertext link located at another website. However, Tata Steel does not make any representations or give any warranties with respect to any information contained in or at these other sites and Tata Steel shall not be liable for any damages or injury arising from the content of these other sites.

    6. Policies

    The following terms (hyperlinked hereunder) are hereby incorporated in these Terms of Use:

    (i) Return, Refund, Shipping and Sales Policy.

    (ii) Privacy Policy of Tata Steel, and

    (iii) Cookies Policy of Tata Steel.

    7. Electronic contract

    This document constitutes an electronic contract between the User and Tata Steel Limited under the Information Technology Act, 2000.

    8.1. The User acknowledges and consents to the electronic form of these terms and conditions of use by accessing this Website and agrees that the Terms of Use, in printed or electronic form, shall be admissible in judicial and/or arbitration proceedings, to the same extent and subject to the same conditions as other documents and records generated and maintained in written form.

    8.2. In case the User does not agree to the Terms of Use, the User should not access and/or use the Website.

    9. Waiver

    No delay or omission by Tata Steel to exercise any right occurring upon any noncompliance on your part with respect to any of these Terms of Use shall impair any such right or power or be construed to be a waiver thereof. Any waiver by Tata Steel of any of the covenants, conditions, or agreements to be performed by the User shall not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition, or agreement herein contained.

    10. Survival

    The provisions herein dealing directly or indirectly with intellectual property, compliance with laws and regulations, consent of the User, links to third parties, dispute resolution continue to apply and shall survive the termination or expiration of any relationship between the User and Tata Steel.

    11. Limitation of liability

    11.1. Tata Steel shall not be held liable for any losses whatsoever arising from the use of and/or inability to use the Web Site and/or any of its features for any reason whatsoever which includes but is not limited to any delay or failure or disruption of the content or services delivered through the Website, acts of God, forces or causes beyond its reasonable control, Internet and System failures, changes to or termination of any features on the Web Site or telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, natural calamities, war, governmental actions, orders of domestic or foreign courts or tribunals.

    11.2. The User understands that the warranty services for any and/or all products purchased from the Website can be availed from the respective Seller and not from Tata Steel.

    12. Indemnification

    The User hereby agrees to indemnify Tata Steel from any and all losses, claims, liabilities which may arise from their use of the Website (including but not limited to the display of User’s information on the Website) and/or from User’s breach of any of these terms and/or the policies mentioned in Clause 6 hereinabove.

    13. Termination

    13.1. Tata Steel reserves the right to terminate Your access to the Website, and/or certain areas or features of the Website, at any time without assigning any reason and with or without notice to you.

    13.2. Tata Steel also reserves the right to take down the Website without any prior notice or explanation. Tata Steel further reserves the right to limit, deny and/or provide different features to different User(s) of the Website, and/or to change any or all of the features of the Website and/or introduce new features without any prior notice to User(s).

    13.3. Tata Steel reserves the right to terminate the membership/subscription of any User(s) temporarily or permanently for any of the following reasons:

    13.3.1. Engagement in illegal activities/transactions; and/or

    13.3.2. Breach of any provisions of these terms of use, including but not limited to Clause 3.1 of this terms of use; and/or

    13.3.3. In case the User is involved in unauthorized access, use, modification, or control of the Website database, network or related services.

    14. Dispute resolution

    Any dispute and/or differences in interpretation of and/or in relation to the Terms of Use and/or the usage of the Website shall be governed by the laws of India and shall be subject to the sole jurisdiction of the appropriate court(s) in Kolkata, India.

    15. Contact us

    In case of any clarifications with respect to the operation of the Website, the User is advised to write to aashiyana.support@tatasteel.com.